Okay, perhaps I’m oversimplifying the process. But truly, that’s how easy it was to get a brand new leather sectional in my basement, and overall, we are thrilled with the results.
A couple of weeks ago, I shared with y’all news that I had the opportunity to receive a brand new sectional from Wholesale Furniture Brokers, with the promise that I’d review their ordering process, in addition to the quality, value and selection of their furniture. Well, I’ve already touched on the incredible selection, value and ease – and today, I’d love to chat about everything that went down behind the scenes to get the couch into our Man Cave.
Now even though I’ve always touted the virtues of online shopping, at the eleventh hour, I chickened out and placed my order by calling their Sales team. And to tell the truth, I’m glad I did! The representative was friendly, knowledgeable and literally held my hand from start to finish, letting me know what to expect (more on that later) and how to reach out if I needed assistance or clarity.
(When I complimented her on her thoroughness, she informed me that had I ordered online, I would’ve been privy to all the information she was sharing, so she was simply doing her part to ensure I had everything I needed.)
Since the sectional we had selected – the Toronto Tufted Black Leather Corner Sectional Sofa by True Contemporary - was considered a “Quick Ship Canada” item, I knew that it would leave the warehouse in 1 – 3 business days with an estimated delivery of 1 – 17 business days. So, we waited.
During the entire shipping process, I received e-mail updates from Wholesale Furniture Brokers to inform me of the location and status of my shipment. And when it appeared that the sectional was right around the corner, I received a phone call to remind me about the delivery, and that one of their delivery partners would contact me directly to arrange a drop-off. Completely smooth sailing, friends! (more…)